The Department of Work and Pensions (DWP), the government department that deals with Benefits and Pensions, has announced that they will consider making reasonable adjustments for those disabled people who need to communicate with them by email.
In their “TouchBase” newsletter, they have said:
“Disabled customers who think they would benefit from email communication should contact us using the details on the last communication they received from us, or let us know when they next get in touch. We’ll work with the customer to find out whether email is the most suitable means of communication.”
If you feel that communication by email would be better for you due to you being a disabled person or you having a particular health condition, please discuss this directly with the DWP.